PLEASE READ CAREFULLY.
BY USING EXECUTIVE CONCIERGE, YOU ACCEPT THESE TERMS AND CONDITIONS.
The fares mentioned on our website are subject to change without any notice.
All fares must be Prepaid before we provide our service. Credit Cards may be charged up to 7 days prior to the reservation date.
Gratuity/Tip for the Driver:
When using Executive Concierge, a mandatory gratuity of 20% will apply. Note: If you prefer to tip the driver in cash please respond to the confirmation “Cash Tip” so that the gratuity will not be applied to your credit card.
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation Fees for waiting time, additional stops, tolls and parking (if not requested prior reservation) are not included in the estimate and will increase your rate.
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an undated price from the driver before proceeding on your way.
You may be required to pay a WAITING FEE in order to receive service if you are more than forty-five (45) minutes late (After your plane has landed) for your pick-up from an airport on a Domestic flight. Ninety (90) minutes late on an International flight (after the plane has landed), or more than Fifteen (15) minutes late for your pickup from any other location (ie… business or residence). The waiting fee per half-hour period or portion thereof, spent waiting:
$35.00 if you are more than Sixty (60) Minutes Late for your pick-up from a local address or Two hour (120) Minutes Late for your pick-up from an airport, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to continue waiting for you in certain situations.
(Waiting Charges Apply)
The fare quoted online does not include any additional stops or waiting charges made during your trip. Unless specifically requested, when booking a reservation by phone or Online. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops, in advance by speaking with an Executive Transportation representative 1 (800) 456-5416
Rescheduling or Changing itinerary:
If you request to reschedule or change any details related to your reservation, we will do our best to accommodate those changes at no charge. If we’re unable to accommodate the change which results into a cancelation, will be subject to cancellation rules & policies explained on the web page.
Hourly Service (Distance Area)
We only provide Hourly/Multi stop service within the Orange County and Los Angeles Area. If you have reserved the car for Hourly Service; please note that our drivers will not go more than fifty (50) miles from your pick-up address. If you wish to travel outside of a 50 mile radius please contact one of our reps 1 (800) 456-5416
We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However, any items found in the vehicle drivers are required to turn it into Lost-and-Found.
Executive Concierge is not responsible for service delay or service not rendered due to weather, travel congestion, road closures, accidents, Unexpected Traffic Jams or other circumstances beyond its control. Executive Concierge will make every attempt to notify you of any delays as its expected.
All Drivers are bond a confidentiality contract. It is our policy to protect your privacy and identity at all times.
All Prom reservations are non-refundable and cannot be cancelled. The full fare will be charged even if the service is not completed at the request of the passenger or services or stopped by the XSATI Chauffeur due to illegal, and or disruptive/distructive behavior by passengers. Smoking and or taking part in the consumption of alcohol are not permitted even if the passenger is of legal age.
PLEASE NOTE: Executive Concierge is NOT responsible for services delayed or not rendered due to Mother Nature, or Circumstances beyond our control. Executive Concierge does not guarantee vehicle availability or pricing for reservation changes. All prices are subject to change without notice!